Catherine Baumgardner has worked in the senior levels of healthcare management and consulting for more than 20 years. Catherine’s expertise is in working with healthcare organizations that want to create ideal customer experiences for their key constituents…patients, physicians, employees and community members. Catherine has the unique ability to guide organizations in building cultures that are focused and deliver on customer experiences that differentiate the organization and create a competitive advantage.  Catherine is also a dynamic trainer and facilitates courses that enhance the skills of operations staff in their customer relationships.  Catherine is also a certified facilitator of the Speaker's Training Camp, one of eight in the nation.