October 2007

Your CHG Newsletter has arrived! Here's what you will find in this issue:

Remember, Employees Are Customers, Too
Create a Culture That Inspires Your Employees
5 Ways to Build a Great Employee Experience
Recognize the Other Factors of the Employee Experience
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Optimize your organization’s employee experience by recognizing these important customers. Contact the Corporate Health Group team. And visit us at www.corporatehealthgroup.com
We've focused on the physician as customer, and now it's time to look at another customer group: the employees in your organization. This issue discusses their - and your - expectations, shows how you can help develop a desirable culture, and includes tips for maximizing their experience so you all reap the benefits of a more engaged workforce.

Remember, Employees Are Customers, Too

Remember, Employees Are Customers, Too

One of the most important mental transitions when you're building a culture that's focused on the employee experience is to remember that your employees are really customers of your organization.

All too often, we spend a tremendous amount of our time and energy on pleasing our external customer-the physician, our boss, the patients we serve, other departments-and we often forget about the people closest to home: the people right in our own departments.

Take a moment to think about how you expect your employees to behave with your customers. Do you expect them to go the extra mile? Take responsibility? Be accountable? Work together?

>> Read Full Article

Create a Culture That Inspires Your Employees

How much do you know about your current employees? Sure, you know the position they hold, whether they come to work on time, and who you enjoy being with the most (and which ones you don't). You know who keeps your patients happiest (and which ones don't), and who works well together (or doesn't).

But do you know who's deeply committed to the organization and sees themselves as an extension or the organization?

The answer to this last question is critical because it's what we all want: an employee who has such a great experience with your organization that they're truly engaged in what you're doing and want to be a part of it.

>> Read Full Article

Create a Culture That Inspires Your Employees

5 Ways to Build a Great Employee Experience

5 Ways to Build a Great Employee Experience

Once you know what employees want in a great work experience, you can start putting the pieces into place. A satisfying experience begins with having some key elements in place that work together to influence the environment in which employees live and work. Here's the five you need to know:

  1. Leadership - Visible Leadership commitment and support; leaders can't just go through the motions, but must demonstrate consistent behaviors that support creating the desired employee experience.
  2. Vision and Mission - Not just a reworking of the organization's vision, but one that inspires people to want to be a part of what you've created.
  3. Measurement - Clearly defined and measurable outcomes; employees who know and understand what's expected of them and what they can expect of the organization are much happier employees.
  4. Accountability - Where everyone knows who's responsible for what.
  5. Reward and Recognition - A program that reinforces desired behaviors.

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Recognize the Other Factors of the Employee Experience

Knowing what employees want and having the right leadership and structural elements in place is only the beginning of the journey to create an outstanding employee experience. These elements are often overlooked, or are done in ways not always aligned with the overall organizational vision.

Be selective - and see it pay off.

Of these other factors, selection is probably one of the most important. Many organizations fall into the trap of the "warm body syndrome" - or the practice of hiring the first qualified person who comes through the door.

Unfortunately, hiring only for technical skill and ability can destroy the work environment very quickly. While the person may be able to technically do the job, they may be a terrible fit for the organization.

>> Read Full Article

Recognize the Other Factors of the Employee Experience

Coming in Our Next Issue: Learn more about how you can enhance the employee experience in your organization, including:

  • Coaching Employees for Effective Performance
  • Tips and Tools for Selecting Employees
  • Training Strategies that Don’t Break the Bank
  • Getting Off to the Right Start with Onboarding and Orientation
  • Plus, Other Tools and Tips - Don’t Miss it!
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