Training
Corporate Health Group works with health systems, hospitals, group practices and professional associations to create training, presentations and coaching customized to our client’s target audiences and strategic initiatives, ultimately enhancing the customer experience.
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We have a national team of experts who have worked and built their careers in health care environments. Our team presents, provides training and writes for national journals, conferences, associations and organizations.
Recent CHG educational programs have been held at national and regional conferences sponsored by:
- American College of Healthcare Executives
- Healthcare Financial Management Association
- American Hospital Association – Society of Healthcare Strategy and Market Development
- New England Society of Healthcare Strategy and New England Society of Healthcare Communicators
- Forum for Healthcare Strategy
- American Society for Healthcare Human Resources Administration of the American Hospital Association
- Radiology Business Management Association
- Child Health Corporation of America
- University HealthSystem Consortium
Sample Topics for Speeches, Articles, Training or Onsite Work
Keynote Topics
- Physician Relations Strategy
- Best Practices for Physician Relations and Service
- Customer Experience leads to: Physician Engagement or Employee Engagement
- Sales as a Part of the Marketing Mix
- Marketing in a Cluttered Market
- Sales for Return on Investment – Growth and Retention Strategies
Call Center
- Right people in the right jobs with the right training – Best practices in healthcare call centers today
- Inbound scripting and call management
- Outbound scripting and call management
- Campaign design
- Scripting for campaign design
Customer Experience
- Wow Them with World Class Service
- Overcome the Fear! Simple Tips to Make Your Presentation More Effective, Powerful and Dynamic
- Employee Engagement: Does It Really Add Value?
- Creating a Workplace of Choice Through Employee Selection
- Mastering the Art of Customer Service: Retention Through Excellence
- Using the Customer Experience to Differentiate Women's Cardiac Care
- Finding the Workforce You Want for the Jobs They'll Love
- Beyond Patient Satisfaction...What Lies Ahead
- Delight Your Customers...Or Someone Else Will
- Driving Physicians to Your Organization Strategies and Tools to Enhance Physician Loyalty Plus results of a National Survey
- Employee Engagement: Does It Really Add Value?
Sales
- Best Practices for Physician Sales and Services
- Building Outpatient Referrals: A Sales Success Story
- Developing Relationships with Referral MD’s
- Relationship Sales Training
- How to get in the door
- Sales Planning and targeting
- Managing the gatekeeper
- Asking the right questions to achieve a strategic sale
- Presentation of your solution
- Powerful “Little Things” That Make a Big Impact on Your Physician Relations Program
- Asking for the close
- Management of objections and attitudes
- Supporting the sale
- Scripts for the relationship sales effort
- Personal sales and time management
- Negotiation skills
- Selling to Leadership – the strategic sale
- Internal sales
- Team selling
- Cross and Up selling
- Retention sales – client management and growth
- Tools of the Trade: Methods to Differentiate Your Physician Relations Program
- Performance Measurement: Data Collection and Benchmarking
- The Next Step: Assessing and Strengthening Your Physician Relations Programs
- The Sizzle of Sales: Tips and Techniques for Internal and External Selling
- The State of the Art in Physician Sales
- Recruiting and Retaining Staff Essential to Your Physician Sales and Service Program
- Sales Training: New Skills to Achieve Referral Volume Growth & Retention
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