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5 Training Strategies That Won’t Break the Bank
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Too often considered a luxury, sales training is often the first budget item to get put on hold or cut when budgets get tight. But you can preserve this focus—even maximize it—without spending a dime.
Training opportunities are waiting for you in your organization. Whether you’re a large facility or small, small department or large, there are teachable moments that you can better maximize for the benefit of real-time training for your staff.
- Be alert for opportunities. Perhaps you have witnessed a staff member doing a particularly good job with a customer issue. Make notes on what you saw, take the opportunity to recognize that employee, and then use the situation as a case study in your next staff meeting.
- Brainstorm with your staff. Divide your staff into small groups to brainstorm how they might have handled a sales or customer service situation and then have large group discussion to come to consensus. You can then recognize the employee who actually handled the situation and will have accomplished two things…training and recognition!
- Pick a skill that you and your team most want to improve. Maybe it’s how to handle the angry customer. Check your internal organizational development resources (if you have them), or research online for tips and techniques. Bring in a local trainer to provide a program to your entire team—an option that’s usually less costly.
- Review, practice and track real-life situations. As a team, review and practice the techniques and then keep track of situations where they had to use the techniques, as well as how well they felt that they did. Use your findings as discussion and practice at your next staff meeting.
- Use your internal expertise. Utilize the particular skills of people on your team. Ask them to teach that skill to others. Perhaps an x-ray tech or a lab tech is terrific at performing a certain test; maybe a senior leader would share her expertise in strategic planning or goal setting. Leverage their expertise to share their know-how, and again, reward them by recognizing their skill.
By utilizing your internal resources to create a culture of daily training, you maximize the energy and talents of your team and you make the lessons gained from external travel much more effective.
When your team is always looking for training moments, they have a much better framework for bringing new ideas and materials back from conferences…and feel a sense of pride in doing so.
Read on for more ways to enhance employee development.
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