4 Things Successful Occupational Health Organizations Know
By Carolyn Merriman, CHG President

It may be tempting for occupational health providers to focus on only their bread-and-butter business-injury treatment, physicals and drug screens. But the organizations finding success instead are taking a look beyond this business and developing a customer-centered service approach. >> Read Full Article

What's Stopping You from Focusing on Customer Service?
By Catherine Baumgardner, CHG Associate

Today, it seems as if everyone in healthcare has jumped on the customer service bandwagon. Many publications tout a new angle or approach. With so much press and so many options, it's hard not to be cynical. And it's hard not to wonder, "Is customer service more than just a fad?" >> Read Full Article

Market Positioning in Physician Recruitment - The Foundation for Success
By Allison McCarthy, Consultant, & Suzanne Dewey, Associate
Corporate Health Group-Northeast

Building a solid foundation is vital for any project: for the construction of a new home or the business plan for a new venture. A foundation becomes the underpinnings of any successful effort and without it a new initiative can collapse or never get effectively off the ground. That foundation is equally important for a physician recruitment initiative. >> Read Full Article

Case Study: Physician Feedback and Opinion Important to Illinois Healthcare System

The team at Elmhurst (IL) Memorial Healthcare (EMHC) cares a lot about what the physicians in their area think. So much so, that involving the physician community and soliciting their feedback about new facilities is a matter of course for the Midwest organization. >> Read Full Article