Involve Your Physicians in Your Customer Relations Effort
By Catherine Baumgardner, CHG Associate
What comes first, the physician involvement or the service program? Maybe you’re struggling with how and when to involve your physicians in your service effort. Perhaps you’ve heard your staff say, “I’ll be happy to live by service standards when they make the physicians do it, too.”
Often, we think that we have to develop “it” before we involve those physicians—because we think that if they aren’t completely happy with everything we do, they’ll sabotage our efforts. >> Read Full Article
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