“I’m so tired of always hearing the VP talk about ‘her department’ at the Leadership Quarterly when the truth is it’s much less her than all of us who actually do all the work around here . . . ”

Maybe this isn’t an issue for your facility, but when walking the hospital halls or dining in the cafeteria, it’s hard to escape the buzz that exists about what’s “unfair,” or who’s making up rules. At times, it even includes some options for retaliation.

Obviously, not everybody can be the boss. And, frankly, not every boss is a great leader. In strategy and marketing, there can be many reasons why they’re perceived to be poor managers. Regardless of the reason, the staff has some options for how they respond. Some whine (hence the buzz in the halls), some sabotage the leader’s efforts and some find ways to lead within their roles. While the last option is the most logical, it’s not always easy to do.

There are lots of opportunities to be leaders within the ranks. The first question is the hardest. Are you prepared to step out of your existing pattern and take on a new one? If yes, what will it take? Jot down things that are negative in behaviors or conversation and get to work on this. Once that’s behind you, you’re ready to move forward.

What approaches are sure to help you define your position as a leader among the staff?

Get involved. Take a look at the department beyond your scope of responsibility.

Don’t expect instant recognition for the “new you.” It may take awhile to have others see your personal growth.

Find a mentor. Look around at other leaders within the ranks evaluate their approach and begin to emulate.

Initiate. Work hard to coordinate your workload with others.

Meet goals. Clarify goals on behalf of the team.

Participate in decisions. Offer to participate when there are opportunities for team decisionmaking.

If you can’t say something nice . . . You know the rest. Initially, look for ways to neutralize the conversation or change topics. As you grow in the role, you may be able to steer some of the negative behaviors. You don’t have to take sides, just move the conversation to options that will provide the outcome that is desired.

What will you gain from taking on this role?

More than you may realize. Beyond that warm glow of success, most people are actually much happier when they feel empowered. Contributing to a healthier work environment and better workflow creates that feeling.

Kriss Barlow, RN, MBA, is a senior consultant with Corporate Health Group, a national healthcare consulting firm, and is based in Wisconsin. For additional information, please call 715-381-1171 or contact us via the Web.

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