Taking Stock of Your Internal Shop

You’ve likely seen the old film footage of early attempts at manned flight. Remember the contraptions that barely got off the ground before they wobbled from side to side, dipped a wing and crumpled in a heap?

If only their pilots and mechanics had done more preparation behind the scenes, they might have replaced the Wright Brothers in history books. It’s akin to the situation many healthcare organizations find themselves in—planning a new clinic or developing a new service line, only to find that the internal support leaves customers feeling less than satisfied.

This month, we offer ways to evaluate your internal team and processes to determine if they’re keeping pace with what you promise your customers. You’ll see it from all perspectives, including recruiting, customer service and sales. And you’ll find some helpful checklists to take you through your process.

Devote plenty of attention to your internal team and you’ll be in a prime position to shine among your competitors. We look forward to hearing how you found new ways to improve your inside operations. And, as always, if we can help create a plan for you, contact us at www.corporatehealthgroup.com or 1-888-334-2500.

Regards, 

Carolyn Merriman, President

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Subtitled, “12 Daily Practices to Guarantee Tomorrow’s Success,” Maxwell combines a roadmap for goal setting along with reflective fodder for how to approach your daily life. If you’re seeking to make meaningful changes for how you spend your minutes or just need an anchor to help steady the waves of time, Today Matters is well worth the read. >> Read Full Review