Product Partners
   
| Amazon |
CHG is pleased to direct connect you to Amazon for your purchase of any of our recommended books. Please click on a link below to find out more about that book. | Customer Service
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
(© 2005, John Wiley & Sons), by Robert Spencer and Patricia McCarthy
Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees
(© 2004, HAP) by Thom A. Mayer, Robert J. Cates.
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
(© 2001, Adams Media Corp) by Lisa Ford, David McNair, Bill Perry
Monitoring, Measuring, & Managing Customer Service
(© 2000, Josey-Bass) by Gary S. Goodman
BE OUR GUEST : Perfecting the art of customer service
(© 2001, Disney Institute)
At Your Service (Health Executive Magazine, October 2005)
by Grayson Walker | Occupational Health
Occupational Health (Pocket Consultant)
By J.M. Harrington
Current Occupational & Environmental Medicine (Lange Medical Books)
By Joseph LaDou
Occupational Health Nursing Guidelines for Primary Clinical Conditions
By Bonnie Rogers, et al
Fundamentals of Occupational Safety and Health
By Ed. D. CSP and Mark A. Friend
Occupational Health Law
By Diana Kloss
Occupational Health: A Medical Dictionary, Bibliography, And Annotated Research Guide To Internet References
By Icon Health Publications |
Sales and Marketing
The Invisible Touch: The Four Keys to Modern Marketing
(© 2000, Warner Books) by Harry Beckwith
Selling the Invisible: A Field Guide to Modern Marketing
(© 1997, Warner Books) by Harry Beckwith, read book review
The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships
(© 2000, Harper Business) by Hans Peter Brondmoo
What Clients Love, A Field Guide to Growing Your Business
by Harry Beckwith
The 7 Marketing Mistakes Every Business Makes, and How to Fix Them |
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| HIN Healthcare Intelligence Network |
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| Med News Plus | |
Today, most hospitals are looking for creative strategies to enhance their relationship with their medical staff, as Mednews Pluswell as with their community’s physicians. MedNews Plus services are designed to create ongoing, strategic e-relationships between The Hospital and physicians/nurses based on their specialty and medical interests. The goal is to enhance and create physician loyalty and top of mind awareness.
MedNews Plus is a web-based, hospital-sponsored physician/nurse affinity program that
- provides breaking medical news and medical conference coverage to physicians and nurses, personalized to their specialty and interests,
- includes the opportunity for free AMA PRA Category 1 CME / CE credit with on-line tracking
- promotes the Hospital’s services and relevant hospital information by specialty.
To experience Mednews Plus go to https://mydoctornews.mednewsplus.com/ and subscribe or for a personalized on-line demo call 513-731-6700 and ask for Dan Ansel, President |
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