Past Presentations
ROI: Best Practice Measures and Metrics as it Correlates to Physician Relations/Sales
March 20, 2012, Radiology Business Management Association (RBMA) Building Better Radiology Marketing Programs, L. Slater, J. Stratton
What's Keeping You Up at Night: Driving Business to Hospital-Based Imaging?
March 19, 2012, Radiology Business Management Association (RBMA) Building Better Radiology Marketing Programs , L. Slater
CEO Issues Got You Up All Night? Find a Cure
December 7-9, 2011, Carolinas Healthcare Public Relations & Marketing Society (CHPRMS) , C. Merriman
Physician Relations Sales: From Selling to Strategic Selling
February 20, 2012, Forum for Healthcare Strategists Physician Strategies Summit. , J. Stratton
Effective Strategies in Physician Relations
October 6, 2011, Metro Area Physician Services (MAPS), C. Merriman
Make No Mistake: Your Physician Relations Program Needs a CRM Strategy
October 3-14, 2011, Society for Healthcare Strategy and Market Development (SHSMD U) Online Course, L. Slater
From Client to Consultant: Start or Grow our Own Firm
September 14, 2011, Society for Healthcare Strategy and Market Development (SHSMD) Annual Education Conference, C. Merriman
Challenging the Status Quo: Tackling Ambulatory Care Under Reform
September 14, 2011, Society for Healthcare Strategy and Market Development (SHSMD) Annual Education Conference, J. Stratton
“Best Practices in Physician Sales and Service – AAPL Trends and Implications”
June 24, 2011, American Association of Physician Liaisons (AAPL), C. Merriman
"Growing Bigger: Building and Managing New Services" - Pre-Conference workshop
June 22-24, 2011, Healthcare Call Center Times Annual Conference, C. Merriman
Data - Power in Numbers
June 22, 2011, American Association of Physician Liaisons (AAPL), J. Stratton
ROI: Tying the Value of Physician Relations to Organizational Goals - SHSMD U Webinar
May 16-27, 2011, Society for Healthcare Strategy & Market Development - (SHSMD), J. Stratton
Physician Sales and Service Management: Best Practice to Deliver on the Strategy - Keynote and Tactical Interactive Workshop
May 2, 2011, Michigan Recruitment & Retention Network (MRRN), J. Stratton
Panel Discussion on Physician Relations in the Marketing Mix
May 16-18, 2011,
NESHCo, C. Merriman
Tie Value of Physician Relations to Organizational Goals
March 22, 2011,
Radiology Business Management Association (RBMA), L. Slater
Internal Selling: How to Win Them Over and Get Them on Board
March 22, 2011,Radiology Business Management Association (RBMA), L. Slater
Ga ining and Keeping Access with your Customers
February 15, 2011,
Child Health Corporation of America (CHCA), L. Slater, J. Stratton
C ustomer Relations Marketing and Sales: It Takes Two to Tango
[Conference Information]
February 16, 2011, Child Health Corporation of America (CHCA), J. Stratton, L. Slater
ROI: Tie Value of Physician Relations to Organizational Goals (includes case study ) Webinar Series
[Conference Information]
November 1-12, 2010,
Society for Healthcare Strategy and Market Development U (SHSMD U), L. Slater, J. Stratton
ROI: Tie Value of Physician Relations to Organizational Goals (includes case study ) Members only webinar
[Conference Information]
November 11, 2010,
Child Health Corporation of America (CHCA), J. Stratton
Physician Relations Today and Tomorrow Pre-Conference Workshop
[Conference Information]
September 12, 2010,
Society for Healthcare Strategy and Market Development (SHSMD), C. Merriman, L. Slater, J. Stratton
Physician Relations ROI: Tying Value to Organizational Goals Live Audio Conference
[Conference Information]
September 22, 2010,
Forum for Healthcare Strategists , L. Slater, K. Schafer
June 24, 2010,
Strategic Health Care Marketing, C. Merriman
Across the Generations - Managing Your Staff and Understanding Your Callers Pre-Conference Workshop
June 16, 2010,
Physician Referral & Telephone Triage Times 22nd Annual Conference of Physician Referral & Health Information Call Centers, C. Merriman
March 2, 2010, Radiology Business Management Association (RBMA) Building Better Marketing Programs, C. Merriman
March 2, 2010, Radiology Business Management Association (RBMA) Building Better Marketing Programs, L. Slater and J. Stratton
March 2, 2010, Radiology Business Management Association (RBMA) Building Better Marketing Programs, L. Slater and J. Stratton
Managing a Successful Outpatient Sales Function in an Unpredictable Market
[Conference Information]
March 1, 2010, Forum for Healthcare Strategists - Physician Strategies Summit, L. Slater and M. Kruger
February 1-12, 2010, SHSMD U Online Course, C. Merriman, L. Slater and J. Stratton
Physician Relations Pitfalls: Tips and Techniques
Manager's Mingle: Peer Q&A Session
Making It Count: A Guide to Managing ROI from Start to Finish
[Conference Information ]
February 22-23, 2010, Child Health Corporation of America (CHCA) Physician Relations Forum (members only), San Francisco, CA, C. Merriman and J Stratton
October 1, 2009, SHSMD Annual Conference, Orlando, FL, J. Stratton
Best Practice for Physician Sales & Service
[Conference Information]
November 20, 2009, Carolinas Healthcare Public Relations and Marketing Society Fall Conference, Asheville, NC, C. Merriman
Overcome the Fear! Simple Tips to Make Your Presentation More Effective, Powerful and Dynamic
[Conference Information]
October 12, 2008, ASHHRA Annual Conference, Austin, TX, C. Baumgardner
September 30, 2009, SHSMD Annual Conference, Orlando, FL, C. Merriman
Building Outpatient Referrals: A Sales Success Story
[purchase the CD ]
September 25, 2008, Forum for Healthcare Strategists Webinar, C. Merriman and L. Slater
Best Practices for Physician Sales and Services
[purchase the CD ]
September 18, 2008, Society for Healthcare Strategy & Market Development Annual Meeting, San Francisco, CA, C. Merriman and T. Niehaus
Wow them with World Class Service
September 16, 2008, RBMA Fall Educational Conference, San Antonio, TX, C. Baumgardner
Finding the Workforce You Want for the Jobs They'll Love
[purchase the CD ]
June 12, 2008, Physician Referral & Telephone Triage Times, St. Louis, MO, C. Merriman and B. Melton
The 2.0 Series: Raising the Bar in Healthcare Marketing Performance
[purchase the CD ]
May 14-16, 2008, Society for Healthcare Strategy & Market Development, Boston, MA, C. Merriman
Sizzlin' Sales Training
[purchase the CD ]
May 4, 2008, RBMA Radiology Summit, Las Vegas, C. Merriman and J. Stratton
Beyond Satisfaction...What Lies Ahead
[pdf ]
April 16, 2008, NESHCo Annual Conference, Providence, RI , C. Baumgardner
Delight Your Customers...Or Someone Else Will
[pdf ]
April 3, 2008, RBMA webinar, C. Baumgardner
Recruiting and Retaining Staff Essential to Your Physician Sales and Service Program
[purchase the CD ]
April 10, 2008, Forum for Healthcare Strategists webinar, C. Merriman and L. Slater
"Sales Training: New Skills to Acheive Referral Volume Growth & Retention”
[purchase the CD ]
March 2-4, 2008, The Forum for Healthcare Strategists, Los Angeles, CA, C. Merriman
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