We have a national team of experts who have worked and built their careers in health care environments.  Our team presents, provides training and writes for national journals, conferences, associations and organizations. 

Recent CHG educational programs have been held at national and regional conferences sponsored by:

Sample Topics for Speeches, Articles, Training or Onsite Work

Keynote Topics

• Physician Relations Strategy
• Best Practices for Physician Relations and Service
• Customer Experience leads to:  Physician Engagement or Employee Engagement
• Sales as a Part of the Marketing Mix
• Marketing in a Cluttered Market
• Sales for Return on Investment – Growth and Retention Strategies

• Right people in the right jobs with the right training – Best practices in healthcare call centers today
• Inbound scripting and call management
• Outbound scripting and call management
• Campaign design
• Scripting for campaign design

• Wow Them with World Class Service
• Overcome the Fear!  Simple Tips to Make Your Presentation More Effective, Powerful and Dynamic
• Employee Engagement:  Does It Really Add Value?
• Creating a Workplace of Choice Through Employee Selection
• Mastering the Art of Customer Service: Retention Through Excellence
• Using the Customer Experience to Differentiate Women's Cardiac Care
• Finding the Workforce You Want for the Jobs They'll Love
• Beyond Patient Satisfaction...What Lies Ahead
• Delight Your Customers...Or Someone Else Will
• Driving Physicians to Your Organization  Strategies and Tools to Enhance Physician Loyalty  Plus results of a National Survey
• Employee Engagement: Does It Really Add Value?

• Best Practices for Physician Sales and Services
• Building Outpatient Referrals:  A Sales Success Story
• Developing Relationships with Referral MD’s
• Relationship Sales Training
• How to get in the door
• Sales Planning and targeting
• Managing the gatekeeper
• Asking the right questions to achieve a strategic sale
• Presentation of your solution
• Powerful “Little Things” That Make a Big Impact on Your Physician Relations Program
• Asking for the close
• Management of objections and attitudes
• Supporting the sale
• Scripts for the relationship sales effort
• Personal sales and time management
• Negotiation skills
• Selling to Leadership – the strategic sale
• Internal sales
• Team selling
• Cross and Up selling
• Retention sales – client management and growth
• Tools of the Trade: Methods to Differentiate Your Physician Relations Program
• Performance Measurement: Data Collection and Benchmarking
• The Next Step: Assessing and Strengthening Your Physician Relations Programs
• The Sizzle of Sales: Tips and Techniques for Internal and External Selling
• The State of the Art in Physician Sales
• Recruiting and Retaining Staff Essential to Your Physician Sales and Service Program
• Sales Training:  New Skills to Achieve Referral Volume Growth & Retention

Coaching

Sales Field Observation and Coaching 

CHG is able to provide staff to conduct field observation of each dedicated sales staff member.  Each observation is 4-6 hours, includes up to three appointments with targeted “A” contacts and is focused on new business development not issue management as the purpose of the appointment. 

Interim Sales Management and Coaching

CHG is able to provide the client with interim sales management and coaching.  CHG assigns a consultant to work offsite and onsite providing organization, management, meetings, strategy, planning, staff observation and focus to the physician relations team members. 

Offsite Sales Management Support and Coaching

CHG is able to provide management support and coaching by telephone and email.  Typically, this is accessed post onsite work sessions to reinforce and support the client’s implementation of recommendations and to provide skill/technique coaching.  Client receives access to CHG password protected toolkit, newsletter and articles on appropriate topics.  Clients may use some of the calls for management only and select a schedule of calls that are for the team.  Team calls will have a pre-set agenda to work on skills, techniques or sales strategy for field work.