2012 Healthcare Call Center Survey

Every three years a most valuable study is conducted about the characteristics, operations and strategies of healthcare call centers throughout the country. Sponsored by the Corporate Health Group, Neathawk, Dubuque & Packett, and Healthcare Call Center Times, the 2012 Healthcare Call Center Survey is now open for participation through the end of February. The results of the study will be available in the July/August, September and October issues of Healthcare Call Center Times and through an executive summary in late summer.

The results are in!
You wanted it - we’ve got it!

Click here to download your free copy of the 2010 Executive Summary At a Glance for Corporate Health Group’s Physician Sales and Service Best Practices Survey. Learn what others in your shoes have done to build their physician relations program.

Results include:

Structure and Leadership
Staffing
Compensation
Strategy
Infrastructure support (Training & CRM)
Return on Investment

In the 2010 survey, “Physician Sales and Service as a Strategic Component, Competitive Maneuver 2010,” CHG retained 2008’s core survey questions and added select questions to reflect new trends and topics of interest. CHG worked with many associations, journals and health care marketing organizations to ensure a broad distribution of the online survey which was completed by 323 physician sales stakeholders from hospitals, health systems and large practices in 41 states, resulting in a diversity of participating organizations to provide confirmation of the best practices while also identifying new models and trends for consideration.

Looking for more detail on a particular hot topic? Click here, to access the comprehensive white paper, and review the comparative data, “Physician Sales and Service as a Strategic Component, Competitive Maneuver 2010.”

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The results are in! You wanted it - we’ve got it!

The results are in!
You wanted it - we’ve got it!